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Terms and conditions

Last updated 10 May 2018. ("this website") is owned and operated by Employment Conditions Abroad Limited ("ECA", "we" or "us"), (registered in England and Wales with company number 1030127 and registered office at New Brook Buildings, 16 Great Queen Street, London WC2B 5DG, England). ECA’s UK VAT registration number is GB-238 5498 25.

These are the terms and conditions (the "Terms and Conditions") on which we provide you with access to this website, and on which we provide the ability for you to book training courses/events and supply reports available for purchase from our online buying shop (the "Shop").  Please read these Terms and Conditions carefully before you use this website or place any order in the Shop as they are binding on you and they set out important information, including what to do if there is a problem.

These Terms and Conditions should be read in conjunction with ECA’s Privacy Policy.

If you have another agreement in place with us for the provision of goods and/or services, that agreement will apply to our provision of such goods and/or services. You may also be able to access your employer's data subscription using this website. The data subscription will be governed by the subscription agreement between us and your employer. In the event of conflict between these Terms and Conditions and any other agreements in place between you and us, these Terms and Conditions will prevail in respect of matters specifically concerning your access to this website, the booking of training courses or other events using this website and the purchase of any reports from the Shop. Additional specific terms may apply to any training course or events that you book through this website. These will be provided to you on the applicable booking page and, to the extent that such event-specific terms conflict with these Terms and Conditions, the event-specific terms will apply to your booking of and attendance at the training course or event.

If you have any questions or concerns about these Terms and Conditions, or if you wish to contact us for any other reason, please contact us.

If we need to contact you and we have your contact details, we will do so by telephone or using an email or postal address that you have provided to us.


Proprietary rights and content standards

ECA grants you a non-exclusive licence to use this website subject to these Terms and Conditions. This website contains materials which are owned by or licensed to ECA (which includes the ECA group of companies). All information, graphic representations, images and underlying software code contained on this website either belongs to ECA or ECA is licensed to use them. Copyright, rights in data and any other intellectual property rights in any material contained on this website including (without limitation) information, graphic representations, images, layouts, articles, data calculations and reports available for purchase from the Shop and underlying software code on this website (“Material”) are either vested in ECA or ECA is licensed to use such copyright, rights in data and any other intellectual property rights in the Material.

You may only view, use, download and store the Material for the purpose of accessing this website.

You may only view, use, download and store the Material (other than any reports purchased from the Shop) for your own non-commercial purposes.

You may only view, use, download and store any reports purchased from the Shop for your own internal business purposes and you must not use the reports to provide any advisory service to, or for the benefit of, any person, or for any purpose which would or may conflict with ECA’s own business purposes.

You may not copy, redistribute, republish or otherwise make available the Material (including any data, calculations and reports available for purchase from the Shop) to third parties without our prior written consent. If we provide our consent, you must:

  • not modify the Material in any way;
  • make any person to whom you provide any of the Material aware of these restrictions; and
  • acknowledge ECA as the source of any of the Material.

If you use the Material in breach of these Terms and Conditions, your right to use this website will cease immediately and you must, at our option, return or destroy any copies of the Material you have made.

You warrant that you will not upload any material onto this website which:

  • infringes the rights of any third party, including (without limitation) copyright, trade marks and rights in confidential information;
  • breaches any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
  • is defamatory, obscene, offensive, hateful, inflammatory, threatening, abusive or invasive of another’s privacy, or is likely to cause annoyance, inconvenience or needless anxiety or deceive;
  • promotes illegal activity, sexually explicit material, violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • is in contempt of court;
  • gives the impression that it emanates from ECA or any other third party;
  • advocates, promotes or incites any party to commit any unlawful or criminal act;
  • contains a statement likely to be understood as encouragement or other inducement to the commission, preparation or instigation of acts of terrorism; or
  • contains any advertising or promotes any third-party services.

You should also bear in mind the risks associated with disclosing information to us over an open network such as the internet or by email. By using this website you accept the inherent security risks involved in providing information to us over the internet or by email.

The ECA logo and other ECA trade marks (whether registered or unregistered) displayed on this website belong to ECA. Except as permitted by law, you are not permitted to use any ECA trade mark without our prior written consent.

Website availability

We provide access to this website free of charge but charge for booking training courses and events and for purchasing reports through this website. We also charge for data subscriptions and, although you may access your employer's data subscription through this website as long as you remain their employee, it is provided to you on the terms governing that subscription and any applicable charges will be dealt with in the subscription agreement. You undertake that you will not access or make use of your employer’s data subscription once your employment with them as an HR professional has ceased.

We may modify and update this website from time to time to reflect changes to our products, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes but do not guarantee that we will be able to.

We do not guarantee that this website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of this website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal but do not guarantee that we will be able to.

Accuracy of information

The information given on this website (and for the avoidance of doubt this includes data, calculations and reports available for purchase from the Shop) is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on this website.

Although we make reasonable efforts to update the information on this website, and usually do so on an annual or biannual basis, we make no representations, warranties or guarantees, whether express or implied, that the content on this website is accurate, complete or up to date and, subject to the Limitation of liability section of these Terms and Conditions, ECA is not responsible for any inaccuracies in such content and information and, to the maximum extent permitted by law, makes no representation and gives no warranty as to its accuracy.

Where the content of this website, including (without limitation) any part of the Material, is based on information obtained from external sources (and for the avoidance of doubt this includes data, calculations and reports available for purchase from the Shop), such content and information on this website is given in good faith and is for general information and interest only, and is subject to change without notice. We will make it clear where such content is based on information obtained from external sources. ECA believes such content and information to be reliable but ECA has not independently verified it.

Usage of IATA Timatic Information is subject to IATA Timatic End User Terms and Conditions.


Registering with us

In order to access certain features of this website, including the ability to book training courses and events, purchase reports from our Shop and access your employer's data subscription, you will have to register with us by providing certain personal information such as, for example, your name, company and business email address. Our Privacy Policy explains how such information may be collected and used including our policy on cookies. Only HR professionals acting in a business capacity will be able to register with us and, if you make an application to register with us, we will undertake checks to verify whether you are a qualifying business user. We reserve the absolute right to accept or reject any registration.

If you do register with us, you will usually do so using your business email address. You may be asked to select a username (“Username”) for identification purposes that is different to your business email address. You must not use any Username that violates any of these Terms and Conditions. The decision to register a Username and password is at our discretion and we may revoke your Username and password at any time.

You are responsible for maintaining the confidentiality of your password and your account information, and you are solely responsible for all activities that occur under your password or account and for any access to or use of this website by you or any person or entity using your password, whether or not such access or use has been authorised by you.

You must immediately notify us of any unauthorised use of your password or account or any other breach of security.

We will not be liable for any loss or damage whatsoever resulting from the disclosure of your password contrary to these Terms and Conditions.  You may not use another person’s account at any time.

Contractual relationship and prices

We only provide the ability to book training course/events and to purchase reports via our Shop to individuals who have registered with us.

When you place an order to purchase goods or services via the Shop, you will be making an offer to buy those goods or services from us. That offer will be subject to acceptance in accordance with these Terms and Conditions.

When you place an order we will send you an email confirming your order with details of the goods or services to which it relates. This is confirmation that your order has been accepted by us. If you are contracting on behalf of a business, you confirm that you have authority to enter into the contract with us on behalf of the business on whose behalf you use this website.

Usually, once you paid the relevant fee and received your order confirmation email, we will make the data, calculation, or report that you have purchased available for download. If we have agreed to deliver your goods in hard copy form as opposed to via digital download, we will send them to you by post as soon as reasonably possible and, in any event, within 30 days (unless we have agreed otherwise with you).

The price you pay for goods or services on this website is the price as advertised at the time that you place your order to purchase. We take care to ensure that the price is correct, however we reserve the right to correct any pricing error relating to goods or services on this website up until the point at which we email you your order confirmation. We will give you the option to place your order again at the correct price or alternatively you may cancel your order. If we cannot contact you we will assume that your order is cancelled. You will be entitled to a full refund if this happens.

All prices displayed on this website are in pounds sterling, US dollars, Australian dollars or Euros, as applicable according to the preferred billing currency selected by you upon registration. If you book a training course in Asia, Australia or the United States, you will be billed by our Hong Kong, Australian or American entity as appropriate. All other invoices will be invoiced by ECA. All prices displayed are exclusive of VAT (where applicable) and are exclusive of any delivery charges. ECA retains the right to charge for delivery costs in respect of goods delivered in hard copy form rather than as electronic copies obtained from this website. All products are subject to availability.

Limitation of liability

This website and any goods or services purchased through this website are provided on an ‘as is’ basis. Whilst we take care to provide you with useful and accurate information, it is your responsibility to verify any information obtained from this website as it is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on this website. We take no responsibility for how you choose to use or interpret any information accessed via this website (including anything purchased from the Shop).

These Terms and Conditions do not exclude our liability (if any) to you for:

  • breach of any of your statutory rights;
  • personal injury or death resulting from our negligence;
  • fraud; or
  • any matter which it would be illegal for us to exclude or to attempt to exclude our liability.

Except as set out in the bullet points above, and to the maximum extent permitted by law, ECA will be under no liability to you whatsoever whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise for any damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of data, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of or in connection with the use of this website or the use, accessing, downloading or relying on any information or other materials contained in this website, including, without limitation, as a result of any computer virus. All terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.

ECA does not guarantee that use of this website will be compatible with all hardware and software which may be used by visitors to this website. It is your responsibility to have in place the necessary hardware and software to access and use it.

Links to other websites

This website may include links to other websites. ECA accepts no liability for the content of any other websites which are not under the control of ECA, nor is ECA able to protect your privacy once you leave this website through a link (please see ECA’s Privacy Policy for more details). Use of any such other link is undertaken at your own risk and liability. Any link is not intended to be, nor should it be construed as, an endorsement of any kind by ECA of that other website.

You may only insert links to this website from your own website with the prior written permission of ECA and if you comply with the following guidelines:

  • links must be to the homepage of this website;
  • you may not create a frame or any other border around this website;
  • the website from which you wish to link must comply with all relevant laws and regulations and must not contain content which may be considered to be distasteful or offensive; and
  • you must not imply that ECA endorses or is associated with any other website, product or service.

If you wish to link to or make any use of content on our site other than that set out above, please contact us. We reserve the right to withdraw linking permission without notice.


If any provision in these Terms and Conditions is determined by any court or competent administrative body to be unenforceable for any reason, that unenforceability shall not affect the rest of these Terms and Conditions.

Data protection

Any personal information that you supply to ECA when you use this website will be used in accordance with ECA’s Privacy Policy.

Governing law and jurisdiction

These Terms and Conditions shall be governed and interpreted in accordance with the laws of England and Wales. The English and Welsh courts will have the non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these Terms and Conditions or use of this website.

Revisions to these Terms and Conditions

ECA may at any time revise these Terms and Conditions by updating this posting. We will endeavour to notify you of any significant changes to these Terms and Conditions, and will present them to you before you place any order at the Shop, so that you have the opportunity to review them before you make a purchase. If you do not wish to accept the changes please do not use this website. If you have any questions or concerns about any such revisions, please contact us before using this website.