This policy explains how we may collect information about you and then use it in order to satisfy your particular requirements. It also outlines some of the security measures that we take in order to protect your privacy and gives certain assurances on things that we will not do.
When we first obtain personal information from you, or when you take a new service from us, we will give you the opportunity to indicate if you do or do not (as applicable) wish to receive information from us, our commercial partners and from carefully selected third parties about other services or products (including promotions and special offers, new or improved products, services or seminars and promotional offers) and other information which we believe may be of interest to you. Normally this will be done by way of a tick box (to opt in or opt our as appropriate) on a registration form or contract on this website. If you are a subscriber you will automatically be updated with relevant information as part of your package of subscription benefits, unless you have asked us not to contact you. If you are a non-subscriber, you will only be contacted in this way if you have previously indicated your consent.
Unless we are otherwise permitted to do so by law, you will not be sent such marketing information if you indicate to us in the ways set out above that you do not wish to receive it.
Such marketing information may be sent to you by:
- telephone (including automated calls which means a call which delivers a pre-recorded message with marketing content to your telephone);
- SMS text message and/or any other form of electronic messages;
- mail; or
- any other method which becomes relevant from time to time.
You can change your mind at any time about whether or not you wish to receive direct marketing and you can do this by contacting our Data Management Team in accordance with the ‘Contacts and Complaints’ section at the bottom of this page. In addition, if you receive direct marketing by email, SMS or any other form of electronic message, you will be reminded at that time that you can request a change to your preferences.
If you do change your mind about direct marketing, we would not remove your name or contact details from our data base(s) but we would note this, in other words your changed ‘preferences’, as soon as reasonably possible.
Collection of information
We collect and hold personal information (this includes your name, job title, company name, address, telephone number, fax number and email address, age and gender, personal or professional interests, demographics and experiences with our products and/or services) that you provide us with when:
- you register on this website;
- you agree to buy a product or service from us (and as such become a registered user of our website);
- when you sign up for an event or conference made available to you through our website;
- when you submit data to us for analysis through the questionnaires on this website; or
- when you contact us with an enquiry or in response to a communication from us.
In addition, we will collect and hold personal information (this includes the name, job title, company name and salary) about your staff members or employees in the event that you input such information into this website, for example, when using this website to run calculations.
Some of the above personal information that we collect will be ‘Personal Data.’ This means information related to a living individual which identifies that individual. Unless otherwise indicated, we will not collect ‘Sensitive Personal Data’. This includes information about a living individual’s race, political opinions, health, religious and other beliefs, sexual orientation and whether or not he or she has a criminal record.
Some of the information that we ask you to provide will be compulsory and some will be optional. We will make the distinction clear at the point at which we ask for information from you.
You may in some circumstances be able to select the option ‘send me an invoice’ as an alternative to making payment through WorldPay. In this instance, ECA will process your payment and it will be ECA not WorldPay which will collect and use information from you for this purpose.
Use of information
We use the information we collect to understand your needs and provide you with a better service.
In particular, the information you provide may be used for any of the following purposes:
- to register you on our website and to administer our website services including to process requests that you have made, for example, to confirm attendance at conferences and to support our products and services; and
- to enable us to fulfil our obligations under any contract with you (including any sale to you of our products or services) and as part of our customer care procedures related to any such contract;
- to verify your details for security purposes;
- to help identify you when you telephone us to make an enquiry
- to carry out marketing analysis and database profiling aimed at improving the quality of products and services offered to you (including asking you for your opinions on our products and services and carrying out surveys)
- for internal record-keeping.
- to enable us to monitor, review and improve our products and services; and
- to conduct promotions and to make special offers;
All of the above applies equally to the use of information about you for such purposes by any member of the ECA group of companies.
Unless otherwise disclosed during collection, your personal information will be retained by ECA and will not be sold, transferred or otherwise disclosed outside of ECA except where such disclosure is required by law or is transferred as part of a sale of our business.
How do we collect that information?
We collect information about you using various methods including:
- when you submit it through this website; and
- when you telephone us or correspond with us by means other than through this website.
We may combine information that we collect about you through this website with information that you provide to us by other means, or that is provided to us by third parties. We may store that information together in a combined database or in separate databases.
We will not retain information about you for longer than is necessary for the purpose for which it was intended, or as required under any contract or by law.
We will not collect an excessive amount of information from you nor information that is not relevant to the purposes for it was collected.
Who do we disclose your information to?
We will not disclose Personal Data which relates to you to any third parties without your consent, except:
- to members of the ECA group of companies;
- where it is necessary to enable any of our staff, employees, agents, contractors, suppliers or commercial partners to provide a service to us or to perform a function on our behalf;
- to our professional advisers;
- to the purchaser or potential purchaser of our business;
- where it is necessary in order to pursue our legitimate interests; or
- if we are required to or are permitted to by law.
When we make a disclosure of your Personal Data by us to any of our contractors, suppliers or commercial partners referred to above, we will comply with data protection law by ensuring that there are contractual provisions in place to ensure that any such third party:
- does not use your Personal Data for any purpose other than purposes that we specify and in accordance with the purposes outlined in this policy, and
- has appropriate security provisions in place in order to guard against unauthorised or unlawful processing of your Personal Data and against accidental loss or destruction of, or damage to, your Personal Data.
If we disclose your Personal Data to a member of the ECA group of companies or a third party which is outside the European Economic Area, we will not do so until we have taken steps to ensure that your Personal Data will be afforded the same level of protection as that required from us by data protection law.
We will take all reasonable precautions to ensure that our staff and employees who have access to information about you have received adequate training to ensure that they process that information only in accordance with this policy and with our obligations under data protection law. We may take disciplinary action against our staff and employees in the event of non-compliance, should we consider this to be appropriate.
How to get copies of or amend the information about you that we have collected
Please help us to ensure that the information about you that we hold is accurate and up to date. If you think that any information we have about you is incorrect or incomplete, please write to us in the manner set out above. We will correct or update any information about you as soon as reasonably possible.
Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. They are also used for security purposes to prevent unauthorised access to secure areas.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. This practice is strictly in force. We know that people have concerns about cookies, but we believe the benefit that we both gain from their proper use is worthwhile. You may set your web browser (Microsoft Internet Explorer or Netscape Navigator) to notify you of cookie placement requests or to remove cookies completely. You can delete the files that contain cookies – those files are stored as part of your internet browser. However, rejecting cookies may affect your ability to use some of the products and/or services at our websites.
Unique tracking codes/'web beacons'
When we send html email messages about new products, services, seminars or promotions these messages may contain tracking codes unique to you. This enables us to check how successful a marketing campaign is as we are able to check if individuals are opening our emails or clicking through to our website.
We may also use unique tracking codes on this website in order to (for example):
- count the number of visitors to this website;
- establish interest levels for particular items or aspects of this website or particular products and services available on this website;
- assess whether advertisements or competitions result in sales; or
- understand how popular a product or service is, and how interest levels vary between particular ECA products and services.
ECA places a high priority on the security of personal information. We maintain your membership information (where applicable), the website and all associated data with reasonable electronic, technical, administrative and physical safeguards (as appropriate) to protect against loss, unauthorised access, destruction, misuse, modification and improper disclosure. Whilst we have done all of this, we cannot guarantee that your information collected through this website is secure.
The information you provide to ECA, including registration information and your account password are stored securely by ECA. Passwords are used on this website. Please help us to keep your information secure by not using an obvious login name or password, by changing your password regularly and by ensuring that you do not divulge your password to any other person. If you become aware or suspect that your password may be used unlawfully or without your consent please tell us as soon as possible by contacting our Data Management Team in accordance with the ‘Contacts and Complaints’ section at the bottom of this page. At its sole discretion we may bar the use of your password from time to time due to security or other concerns or for general administration purposes.
Contacts and complaints
This website is owned and operated by Employment Conditions Abroad Limited (ECA), whose registered office is at New Brook Buildings, 16 Great Queen Street, London WC2B 5DG, England. Certificate of Incorporation No. 1030127. If you have any questions or concerns please e-mail us at firstname.lastname@example.org or send correspondence by post to our Data Management Team at the above address.